Return Policy

Cottonwood reserves the right to deny any return or exchange that does not meet the conditions outlined in this policy. We are not responsible for items lost, stolen, or damaged during return shipping, and we recommend using a trackable, insured shipping method.

Refunds and exchanges are issued at our discretion after inspection of the returned merchandise. Return shipping fees, restocking fees, and any associated handling charges are non-refundable unless the return is due to a verified defect or error on our part.

By purchasing from Cottonwood, you acknowledge and agree to the terms of this Return Policy.

Return Policy - Cottonwood

At Cottonwood, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review the following return guidelines.

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Eligibility for Returns

• Returns are accepted within 30 days of the delivery date.

• Items must be unused, unwashed, and in their original packaging with all tags attached.

• Due to hygiene standards, we cannot accept returns on used linens, towels, or bedding unless they are defective or damaged upon arrival.

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Return Process

1. Contact Us – Email [your email address] or use our Contact Form to request a return authorization. Please include your order number, item(s) you wish to return, and the reason for return.

2. Approval & Instructions – Our team will review your request and provide return instructions, including the return address.

3. Shipping Back Your Item – Customers are responsible for return shipping costs unless the product is defective or shipped in error. We recommend using a trackable shipping method.

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Refunds

• Refunds will be processed within 5–7 business days after we receive and inspect the returned items.

• Approved refunds will be issued to your original payment method.

• Shipping fees paid on the original order are non-refundable.

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Damaged or Defective Items

If your order arrives damaged or defective:

• Contact us within 48 hours of delivery with photos of the item and packaging.

• We will arrange for a replacement, exchange, or refund at no additional cost to you.

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Exchanges

We offer exchanges for the same item in the same or different size/color, subject to stock availability. Please contact us to initiate an exchange.

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Non-Returnable Items

• Gift cards

• Final sale or clearance items

• Customized or personalized products

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Contact Us

For any questions about returns, exchanges, or damaged items,

please Contact Us. Our team is here to make the process as smooth as possible.